Shipping policy
Lucent Design UK Shipping Policy
Lucent Design UK partners with trusted fulfilment suppliers to bring you quality products. Because items ship directly from our suppliers, please review the timelines below.
Where we ship
We currently ship to addresses within the United Kingdom only. Shipping is free on every order, with no minimum purchase.
Taxes and import charges
All prices include VAT. There are no customs, import duties or extra charges to pay when your order is delivered.
Delivery time
| Step | Estimated time |
|---|---|
| Order processing | Ships the next day after payment, including weekends |
| Shipping | 2–9 business days |
| Total estimated delivery | 3–10 business days after you place your order |
Our delivery promise
If your order has not been delivered within the estimated window, you can choose to cancel it for a full refund or continue waiting for the updated delivery date we provide. Simply email support@lucentdesignuk.com with your order number, and we will respond within 1 business day.
If your order is delayed
If we learn that your order may arrive later than the estimated delivery window, we will contact you by email with an updated estimated delivery date and available options. Occasional delays can happen due to weather, holidays or carrier volume.
Multiple items
Orders containing multiple items may arrive in separate packages and at different times. Each package may have its own tracking number. You will not be charged any additional shipping fees.
Tracking
You will receive an email with your tracking number as soon as your order ships. Tracking information may take a little time to update after the carrier receives your package.
Holiday order deadlines
- Orders placed by 12 December are expected to arrive before 25 December.
- Orders placed after that date may arrive after Christmas. During the holiday period, carrier volumes are higher and deliveries can take longer than usual, so we recommend ordering as early as you can.
Incorrect shipping address
Please make sure your shipping address is correct before completing your order. If you notice an error, contact us as soon as possible and we will do our best to update it before your order ships.
Lost or damaged packages
If your tracking information shows that your package was delivered but you did not receive it, or if your package arrives damaged, please email support@lucentdesignuk.com with your order number. We will investigate with our fulfilment partner and carrier and, when applicable, arrange a replacement or full refund.
Last updated: 3 November 2026